Mind Forward is committed to providing the best quality service to individuals residing in the Mississauga Halton and Central West LHINs who have experienced the effects of brain injury. The current Strategic Plan identifies and addresses the top priority needs of the populations accessing our Agency for support from 2021 to 2024. The three strategic directions outlined below will ensure our clients, family members, caregivers, community partners, funders and other stakeholders have access to the necessary resources and rehabilitation to best support the ABI journey. To view the full Mind Forward 2021-2024 Strategic Plan, click below:
The three strategic directions include:
GOAL 1 – Enhance Client Wellness and Experience
- Improve client programming through quality and scope
- Form partnerships that will expand expertise in delivering service and create new opportunities for learning and connection
- Use technology to maximize connections, experiences and overcome barriers
GOAL 2 – Promote Employee Wellness, Equity, Diversity and Inclusion
- Examine current agency policies ensuring they meet best practice principles and procedures
- Form partnerships that will promote wellness, equity, diversity and inclusion
- Promote a positive and inclusive agency culture by identifying and addressing issues of bias
GOAL 3 – Foster Agency Wellness and sustainability
- Broaden the agency’s scope of revenue sources
- Diversify partnerships to promote agency advancements
- Increase efficiencies through the use of technology
- Develop a comprehensive risk assessment and monitoring process to mitigate risk across the agency
In addition to our Strategic Plan, Mind Forward also adheres to an Operational Planning Matrix which provides the mechanism by with our goals and strategic directions are realized and supported by continuous quality improvement structures/processes already integrated into the daily operations of our organization.
Mind Forward operates with robust quality structures embedded in every program and service stream across the Agency. We are committed to providing the best possible service to all of our stakeholders and continuously look for areas where improvements can be made. Some of the quality mechanisms currently in place include:
- CQI (Continuous Quality Improvement): Each of our program and service teams embed quality improvement practices in their daily operation. These are monitored regularly and adjusted for optimal outcomes.
- Satisfaction Surveys: These are completed annually with all clients, family members (assessing the services provided to their loved ones), caregivers (accessing our services independently from their loved one) and staff.
- Accreditation: Mind Forward participates in a full Accreditation exercise by an external agency, CCA (Canadian Centre for Accreditation), every three years. In 2017, we were fully accredited with areas of particular strength, including: “Giving Voice to the Invisible Disability”, Governance, Advocacy, Community Connection/Recognition, Data Collection and Quality Improvement, Client-Centered Approach and the unique structure of implementing Officers agency-wide (individuals with areas of particular expertise and knowledge, including risk, accessibility, health equity, staff wellness and many more).
- Independent Living Audits: Clients participating in our Supported Independent Living program engage in annual audits of their living environments to ensure Health & Safety standards are maintained.
- Clinical Services Program Audits: Ongoing audits of client files to ensure information is up-to-date and all documentation and assessments have been completed and accurately captured.
- Health and Safety: Ongoing training and monthly environmental checks on all program spaces.
- Human Resources and Development: Compliance to standardized training protocols and labour relations analysis.
- Program Effectiveness: Pre and post surveys are completed for all Day Services and Psychosocial group programs to ensure continuous review of curriculum effectiveness and outcomes. This practice results in ongoing improvements to program offerings to be as beneficial as possible to those participating.
Our Agency has also developed a Quality Improvement Plan (QIP) to ensure all levels of quality initiatives within the Agency are being monitored and assessed on a larger scale.
Mind Forward Brain Injury Services Ontario (formerly Peel Halton Dufferin Acquired Brain Injury Services) Financial Statements for the year ended March 31, 2023: